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Innovation in Hotel: How IoT improves Hospitality

Randy RayessRandy Rayess

How IoT works?

Internet of Things has varied applications and use cases. Hotels can use this technology to provide integrated services like tablet controlled devices and automatic triggers like room curtains opening when guests walk in. IoT can be used to enhance in-room experiences and also to create interactive features at common areas.

Tablets / App Based In-Room Features

In-Room Experiences

Hi-Tech Hotel Room

Hi-Tech Hotel Room with automatically controlled curtains, temperature etc.

Room Service Improvements

Digital Buttons behind Beds in Hotels

Digital Buttons behind Beds to Control Devices, Call Room Service etc.

Interactive Gadgets

IoT Across The Hotel

Benefits of IoT in Hotels

Benefits to customers: Guests get the convenience of managing most of their hotel experience from one device. Also the experience is fun and futuristic.

Benefits to hotel: These technologies help hotels to offer better in-room service and experience. Digital tracking and interactivity enables better customer profiling. It also allows for customized services for each customer and thus earning their loyalties. Hotels also get noticed as modern and innovative, and guests are more likely to share their experience with their friends. As the resources (like room heating) are automatically managed and optimized as per requirements, there is a noticeable energy savings for hotels. Integration of gadgets management into an app enables guests to rely less on hotel staff, which reduces the human workload. Early adopters of this technology will also get a definite competitive edge

Basic Tech Details

Hardware: Tablet, smartphones, IoT supporting gadgets, connectivity hub

Software: iOS, Android, Windows Mobile

Technology: Wifi, Bluetooth, Beacon

Part of customer journey: In hotel experience, from in-room facilities to Internet of Things based features across the hotel.

Hotels that are doing this

Aria Hotel’s in-room technology

The Chedi’s Grand Deluxe room features

Mondrian SoHo Hotel puts iPad in every room

The Torch Doha’s luxury rooms

Plaza Hotel’s in-room iPad features

CitizenM Hotel room controls

iPad experience at The Marlin Hotel

 

More information

Articles:

Microsoft’s blog post about hotels using technological innovations to improve customer experience

Infosys talks about Internet of Things based features in hotels and airline travel

An overview of technological advancements by luxury hotels

5 things that you should know about the in-room iPads

How Ayla Networks is using WeChat to redefine hotel rooms

Videos:

Quick look at Aria Hotel’s IoT driven in-room technology

A glimpse at the smart hotel room of the future

In-room experience at Peninsula Hotel, Hong Kong

Functionalities of CitizenM Hotel’s iPad controlled room technology

Hotel Room Automation at The Montage Deer Valley

Please let us know if you have any questions. You can email us at questions@venturepact.com – we would be happy to help you innovate.

CoFounder at VenturePact Passionate about software, marketplace startups & remote work. Previously at SilverLake Partners, Ampush and Wharton.